Success Stories

Supply Chain Management Company Saves Money, Recovers Revenue

Insource was hired to help cut costs, put controls in place to maintain cost controls and to help with revenue recovery.

Insource worked seamlessly with this firm’s staff as they evaluated processes and systems, and then implemented industry best practices enabling the client to either save money or increase revenue.

As a result:

• Insource identified gaps in the client billing process. They identified uncollected shipping revenue and helped recover a total of $485,000
• Insource worked with DHL and FedEx to further reduce parcel shipping costs by way of improved discount levels.

Insource created and implemented controls and processes moving forward including:

• Established and implemented mark-up percentages
• Internal follow-up with customer service on revenue recovery
• Internal follow-up with carrier(s) on credits due

Insource also offered ongoing support and assistance after the project was completed. This created a seamless transition to client staff allowing them to maintain the cost controls and associated revenues going forward.